FAQs

1. Are your perfumes authentic?
Absolutely. All our perfumes are 100% original and sourced directly from authorized distributors and trusted suppliers. We do not sell imitations, testers, or replicas.

2. What does “Dutyfree Perfume” mean?
Our name reflects the value and exclusivity of duty-free shopping — without the airport. You get luxury fragrances at competitive prices, delivered straight to your door.

3. Do you offer international shipping?
Yes, we ship internationally to most countries. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

4. How long will my order take to arrive?
Delivery times vary by destination, but most orders are processed within 1–2 business days. Estimated shipping times will be provided during checkout.

5. Can I return or exchange a perfume?
We accept returns on unused, unopened products within [X] days of delivery. For hygienic reasons, opened or used products cannot be returned. Please see our full Return Policy for details.

6. How do I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use it to track your package in real-time.

7. What payment methods do you accept?
We accept all major credit/debit cards, Google Pay, and other secure payment methods available at checkout.

8. Do you offer gift wrapping or special packaging?
Yes! You can choose gift packaging during checkout for a luxurious unboxing experience — perfect for special occasions.

9. Can I cancel or change my order after placing it?
If your order hasn't been processed yet, you may request a change or cancellation. Please contact us as soon as possible at [your email/contact page].

10. Do you offer samples or testers?
Currently, we don’t offer testers or samples. However, we plan to introduce curated sample sets soon — stay tuned!